Denyse Drummond-Dunn

Denyse Drummond-Dunn is a globally recognised AI keynote speaker, customer-centricity expert, and President and Chief Growth Catalyst at C3 Centricity. She works with organisations worldwide to help them harness artificial intelligence, data, and human insight to drive growth, improve customer experiences, and future-proof their strategies. Her recent keynote, “Why Human Intelligence Will Be Your Competitive Edge in an AI-Driven Market,” delivered at IIeX APAC in Bangkok in 2026, highlights her focus on balancing advanced technology with human-led strategy.

Denyse Drummond-Dunn’s career began with a Computer Science degree from Loughborough University in 1968, giving her an early grounding in technology long before AI became mainstream. She started her professional journey as a Manager at Gillette in 1974, later becoming Director at Philip Morris International S.A. in 1982. Her career accelerated further when she joined Nestlé, ultimately becoming Global Head and VP Consumer Excellence in 2004. These roles gave her deep expertise in global consumer behaviour, brand strategy, and data-driven decision-making, shaping her ability to guide organisations through transformation. Throughout her career, Denyse Drummond-Dunn has combined leadership roles with entrepreneurial and advisory work. Since 2011 she has led C3 Centricity, while also serving as a business partner to organisations such as Phase One Communications, Sevendots, and Brand Aviators, and contributing as an advisory board member to Opera Solutions.

She has also worked as an intuitive coach, been involved with the Non-Executive Director Association, and continues to advise companies on growth strategy, innovation, and customer insight. As a keynote speaker, Denyse Drummond-Dunn is known for translating complex AI and analytics concepts into practical strategies that drive results. Her talks include “Using AI & ML to Better Understand Shoppers” at Shopper Brain in Amsterdam and New York, “Getting to Yes: How to Get Buy-In on Every Project” at EMPOWER in Los Angeles, “You Are NOT Your Customer” at Channel Partners Europe in London, and “From Friction to Freedom: Helping Your Customers Enjoy Their Journey” at XPLOR in Florida. She has also created influential strategic frameworks such as the Quantum Customer Centricity Model (QC2), and the LADDERS and PAINT formulas for reigniting careers and companies. Through her books, including her bestselling ‘Winning Secrets’ series, she continues to guide executives on building truly customer-centric, AI-enabled organisations.

Denyse Drummond-Dunn’s decades of experience in global brand leadership, AI-driven customer insight, and business transformation are why she is trusted and hired by major brands such as Coca-Cola, Carlsberg, and Unilever to deliver powerful AI keynote presentations that inspire action, deliver clarity, and drive measurable growth. Hire Denyse with the AI Speakers Agency today, and bring her expertise to your next workshop or business conference!