Jason Bates

Jason Bates is a highly regarded figure in the fintech space, known for his dynamic role in shaping the digital banking sector. As an accomplished speaker, he brings a wealth of knowledge in areas such as digital transformation, customer experience, and the integration of AI into financial services. His ability to distil complex concepts into engaging talks has made him a sought-after speaker at major industry events, where he shares his vision for the future of banking and technology.

Jason’s career began with a deep interest in innovation within the financial sector, leading him to co-found Monzo and Starling Bank, two of the most influential digital banks in the UK. At Starling, he helped define the brand and managed product development, gaining invaluable experience in the competitive world of fintech. Later, at Monzo, he played a pivotal role as Chief Customer Officer, overseeing customer experience and the bank’s early crowdfunding success, which set a record for raising £1 million in just 96 seconds.

In recent years, Jason has expanded his reach by taking on the role of Deputy CEO and Chief Product Officer at 11:FS, a fintech consultancy focused on helping banks undergo digital transformation. In addition, he co-hosts the FinTech Insider podcast, where he discusses the latest developments in fintech, banking technology, and AI. His leadership continues to influence the broader fintech ecosystem, especially through his work guiding financial institutions on adopting innovative solutions and improving their digital offerings.

Consistently hired as a speaker, Jason has a huge expertise in building digital banks from the ground up and holds an ability to articulate the future of financial services with clarity and passion. His first-hand experience with the challenges and triumphs of creating digital-first financial products gives him a unique perspective, making him a valuable resource for organisations looking to understand the intersection of fintech, AI, and customer-centric design.